Contact

You can email us at sales@times5.com.au
Or you can send us a message via our:
Instagram page: www.instagram.com/timesx5
Facebook page: www.facebook.com/timesx5
We typically respond within 48 hours to all email and online enquiries.

No, we are an online business only.

SIZING

• kids: 52cm (adjustable)

• youth to adult: 58cm (adjustable)

Our hats can be adjusted to 4cm smaller or larger.

ORDERS

Unfortunately, we are unable to change orders once they have been paid and processed.

Yes, we do on any order over $60.00.

PAYMENTS

We accept cards including Visa and MasterCard. We also accept PayPal.

Not yet but we hope to have it available very soon.

SHIPPING

Flat rate Shipping: $9.00 (Tracked)
Express Shipping: $13.00 (Tracked)

Free Shipping on all orders over $60.00.

Each order is packaged in a box for extra protection.

Not at this stage, possibly in the near future.

We aim to process orders within 24 hours of being received. During sales and busy times (special events) shipping timeframes may slightly vary but we will always do our best to ensure a speedy delivery.

Yes, once your order has been shipped you will be provided with a tracking number via email through Australia Post.

We ship all orders through Australia Post.

We do not accept any responsibility if your order is damaged, stolen or lost in transit once it has left our warehouse.

EXCHANGES & RETURNS

No, we do not.

Yes, when goods are faulty or damaged.

We do not offer an exchange, refund or replacement after 14 days of receiving your item.

No, we do not.

No, the customer is responsible for all shipping costs when purchasing and also if returning an item.

WHOLESALE

We would love to supply you with wholesale, please contact us via email at sales@times5.com.au

Any further questions, please contact us at Times 5 via our contact information.